Refund policy
At Jay C. Designs, we take pride in creating customized products that are tailored specifically to your needs. Due to the personalized nature of these items, we do not accept returns for customized products.
However, we are committed to ensuring your satisfaction. If your customized product arrives damaged, broken, or does not match the specifications of your order, we offer a refund or replacement.
To be eligible for a refund or replacement, please follow these steps:
-
Report the Issue: Contact us within 14 days of receiving your product, providing your order number and a clear description of the issue.
-
Provide Proof: Include photos of the damaged or incorrect item to help us understand the issue and process your request promptly.
-
Resolution Options: Once we verify the issue, we will offer you the option of a full refund or a replacement of the product at no additional cost to you.
Please note that this policy applies only to products that are damaged, broken, or incorrect upon arrival. We do not offer refunds or replacements for issues related to customer errors in customization details.
If you have any questions or need further assistance, please don’t hesitate to contact us at info@jaycdesignsusa.com. We appreciate your understanding and thank you for choosing Jay C. Designs!